- The Managed Cloud team is responsible for managing various Cloud platforms, Implementing Dedicated Customer Solution Platforms, day-to-day operational support, upgrading existing platforms, advising on solutions and delivering new platforms.
- The team is responsible for all infrastructure, virtualization, computing,storage and backup solutions, both dedicated to private or public cloud.
- We have plenty of challenging SLAs and KPIs to focus on across a wide range of customers often desiring different objectives and results
- You will also look to onboard new customer solutions working closely with the delivery team and project managers to accept platforms into operations
- Provide customer reports showing performance, constraints, improvements and recommendations
- You will work collaboratively with a great team located across Europe and India.
- Supporting an extremely eclectic mix of IT solutions as our portfolio of customers are wide-ranging.
Responsibilities
- Primarily support existing virtualized, storage and backup environments
- Dealing with all types of incidents, requests, and changes to ensure that Service Level Agreements with customers are adhered to.
- Build and maintain strong working relationships with employees
- Solid communication and interface skills with other functional areas
- Maintain the CMDB
- Document standards and procedures
- Working with service