Job Purpose
Monitoring and Incident Management (fix, Notification and Escalation) of the Production Setting
- Monitoring of Systems and Applications within ICE Data Services production environment.
- Diagnose and fix (based on run-book and knowledge) Incidents raised through Monitoring Tools, Production Conference Bridges and chats.
- Work with, and escalate to, other internal and external teams to implement Incident fixes, work-around and data recovery.
- Open, and update production Incident tickets according to company standards.

Problem Management
- Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective actions follow-up tickets are assigned.
- Management incident tickets through to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed.

System and Application Production Readiness
- Work with other internal and external teams to expand and maintain operational run-books and other documentation.




- Application and infrastructure availability checks and tasks at scheduled times.
- Configuration of Monitoring Tools and alarms.

Deployment Management
- Production deployments
- Approve and execute production deployment tasks.

Miscellaneous
- Participate in disaster recovery, business continuity and workplace recovery events (practice and real life).
- Participate in continuous improvement programs, such as trend analysis of recurring issues.
- Provide and report on performance metrics of the environment.
- Follow the Handover process documented to bring the next shift up to speed and highlight priority items or issues.

Responsibilities
- Monitoring of systems and applications within the ICE Data services business.
- Analyze and resolve the incidents within a stipulated timeline.
- Perform deployments during the regular maintenance windows.
- Closely work with Development & QA teams on root cause tasks.

Knowledge And Experience
- IT based University

📌 Analyst II, Systems Operations (Secunderabad)
🏢 ICE
📍 Secunderabad