We cultivate a culture of innovation, inclusion for all employees and respect their individual strengths, views, and experiences. We thrive on the diversity of our talent in all forms and see it as a strength in building high performance teams across brands. As we rewrite commerce in India, change is the only constant in our day to day lives.
Key Responsibilities:
IT Service Management
- Oversee IT service operations, ensuring strict adherence to ITIL best practices for robust IT service delivery.
- Monitor ITSM platforms to track, log, and resolve service requests, incidents, and root causes of problems efficiently.
- Drive automation initiatives to optimize ticket management, reduce manual intervention, and improve resolution times.
- Define and implement KPIs to assess service effectiveness and recommend continuous improvements for system uptime and availability.

Office 365 Administration Azure AD
- Administer and optimize Office 365 applications, ensuring seamless integration and security compliance.
- Manage Azure Active Directory (Azure AD)



for identity and access governance, enforcing role-based access control (RBAC) and conditional access policies.
- Oversee enterprise-wide Exchange Online operations, ensuring high availability, email hygiene, and policy enforcement.
- Implement Microsoft Teams, SharePoint, and OneDrive policies to facilitate secure collaboration and data governance.
- Diagnose and resolve Office 365 and Azure AD-related incidents, reducing system downtime and improving user productivity.

Exchange Server Microsoft Intune Management
- Manage hybrid Exchange Server environments, overseeing email flow, mail security policies, and spam filtering.
- Deploy and enforce Microsoft Intune MDM/MAM policies for endpoint security, application deployment, and compliance management.
- Streamline mobile device management (MDM) workflows for secure remote access and Bring Your Own Device (BYOD) policies.
- Conduct regular audits on mail retention policies

📌 Lead - IT Infra (Mumbai)
🏢 Tata Digital
📍 Mumbai