Responsibilities:
- Lead and manage a team of technical support representatives, including hiring, training, coaching, and performance management: The Manager/Senior Manager Customer Support will be responsible for managing the day-to-day activities of the technical support team, including hiring, training, coaching, and performance management. The individual will need to have strong leadership and people management skills to ensure the team is motivated and inspired to achieve goals and deliver exceptional customer service.
- Develop and implement effective strategies, policies, and procedures for technical support services: The Manager/Senior Manager Customer Support will need to develop and implement effective strategies, policies, and procedures to ensure efficient and high-quality technical support services. This will include identifying areas for improvement, developing current processes, and implementing best practices.
- Monitor and analyze support metrics to identify areas for improvement:



The Manager/Senior Manager Customer Support will need to monitor and analyze support metrics, such as response time, resolution time, and customer satisfaction, to identify areas for improvement. They will need to make data-driven decisions to enhance team performance and customer satisfaction.
- Collaborate with cross-functional teams to ensure effective communication and timely resolution of customer issues: The Manager/Senior Manager Customer Support will need to collaborate with cross-functional teams, such as product development and customer success, to ensure effective communication and timely resolution of customer issues. This will require excellent communication and interpersonal skills to interact with customers, team members, and cross-functional teams.
- Serve as an escalation point for complex customer issues and provide guidance and support to the team in resolving them: The Manager/Senior Manager Customer Support will be the escalation point for complex custome

📌 Customer Support Manager (Bengaluru)
🏢 Netradyne
📍 Bengaluru