Are you a passionate champion of operational excellence with a 'can-do' attitude Do you bring deep expertise in transforming traditional IT operations into agile, secure, and cloud-first ecosystems
Swiss Re is looking for an experienced IT Project Manager to lead transformational initiatives that evolve our IT services into a streamlined, customer-centric, DevSecOps -enabled environment. In this role, you'll drive continuous improvement and service integration aligned to industry best practices—keeping customer experience and resilience at the core.

Key Responsibilities
- Lead transformation projects for IT operations, emphasizing agility, automation, cloud, and DevSecOps practices.
- Work closely with internal teams and external service providers to integrate service delivery models and manage service excellence based on customer-focused KPIs like XLAs.
- Align IT service management (ITSM) processes with business needs and drive enhancements across operations.
- Utilize tools like Power BI for analytics and Power Automate / Power Apps for process automation and optimization.




- Support a strong DevSecOps culture and enhance CI/CD processes through integration of contemporary engineering practices.
- Promote adoption of Agile delivery (Scrum, Kanban) across the organization.

What You'll Bring

Essentials
- 10+ years of experience in IT, with 3+ years in a similar transformation-focused project management role , ideally within a highly secure or regulated environment .
- Strong grasp of DevSecOps methodologies , SDLC, and hybrid cloud environments.
- Familiarity with key DevOps tools: CI/CD pipelines, Git, artifact and code quality management.
- Experience working with ITSM frameworks and tools (e.g., ITIL, ServiceNow).
- Proven ability to work with metrics-driven service providers using experience-level agreements (XLAs) .
- Proficiency in Power BI , Power Automate , and Power Apps .
- Demonstrated experience managing agile teams and projects (Scrum/Kanban).

Your Person

📌 Sr Workplace Service Delivery Manager (Bengaluru)
🏢 Swiss Re
📍 Bengaluru