Job Purpose
The Senior Specialist will be assigned to oversee a territory of high value customers. The role is expected to build up a deep understanding of the services our accounts are contracted for, the underpinning infrastructure, as well as the customer's use of our products in downstream applications and users.
Responsibilities
- Ensures the infrastructure in place is optimized and future proofed to deliver the services in the best possible way. Any current or future capacity/performance constraints or technology obstacles are understood and mitigated ahead of time.
- Pro-actively organize customer meetings, technology and content workshops, product, and strategy presentations.
- Maintains an expert view on all product roadmaps and ensures our customer knowledge of upcoming current content additions,
technology enhancements and strategic product launches.
- Navigates and networks key business sponsors and technical leads to drive increased adoption and usage of our data.
- Ensures all ongoing service incidents are prioritized and acts as a point of escalation to help resolve and if necessary, expedite any perceived issues impacting service.
- Works closely with Customer Engineering, Client Services, Delivery, and Exchange Relations to oversee any project related work.
Knowledge And Experience
- 7-10 years of experience in the market data, front office and/or electronic trading domain in a Technical