We are hiring for Below Demand.
Experience: 12-15 yrs
Notice -0 to 60 Days
Location: LTM Locations
Role Title: Service Now Co E – Training & Curriculum Leader
Role Summary: Own the Service Now Co E capability‑build agenda by designing role‑based learning paths, certification plans, mentoring programs, and enablement content that accelerates practice readiness across modules and offerings. (Aligned to Co E “Competency” function.)
Key Outcomes (Success Measures):
Standardized role-based curriculum and module tracks (ITSM/ITOM/HRSD/CRM/SPM/IRM/Sec Ops/ITAM/AI).
Measurable uplift in certification throughput, delivery readiness, and time-to-productivity for new hires.
Mentoring/Coaching rhythm across capability towers; “SME bench” readiness for critical deliveries.
Key Responsibilities:
Build & maintain structured curricula: onboarding, developer/consultant/architect pathways, offering-specific tracks.




Establish a certification and assessment plan (CSA/CAD/CIS/Micro-certs); define pre-reqs and progression.
Run mentoring programs, office hours, “tech talks”, hackathons, and knowledge sharing to drive enablement.
Create measurement framework: training attendance, pass rates, competency coverage, skill matrix health.
Partner with Co E leadership and capability leads to forecast skill demand and align training roadmap.
Must-Have Skills:
8–12+ years overall; 5+ years in Service Now ecosystem with solid enablement/L&D; ownership.
Strong understanding of Service Now product family and certification landscape.
Instructional design, curriculum planning, adult learning techniques, stakeholder management.
Nice-to-Have:
Experience running enablement programs at practice/Co E scale; exposure to platform governance and delivery assurance.

📌 Curriculum developer (Chennai)
🏢 Anonymous
📍 Chennai