Director of Customer Success – Marketing Services (SEO, Content & Organic Growth)
Location / Time Zone:
US Eastern Time Zone (5 PM IST - 2 AM IST)
Type:
Full-time working out of Office in Mumbai (Andheri East)
About Pepper
Pepper is an
AI-native marketing services company
redefining how enterprise brands scale organic growth through a unified blend of
strategy, creative talent, technology, and automation. Formerly Pepper Content, we’ve rebranded as
“The Anti-WPP” , building an AI-powered marketing services engine that seamlessly combines top global creative talent with proprietary workflows and automation to deliver measurable, scalable outcomes for up-to-date CMOs.
Our
platform and services
bring together content, data, talent, and AI to help brands plan, create, manage, distribute, and measure high-impact marketing programs—all on one intelligent system designed for enterprise growth and efficiency.
At Pepper, you’ll be part of a team shaping the
future of marketing services , where
SEO, content, customer success, and technology converge
to deliver outcomes that matter.




Role Overview
We are seeking a
Director of Customer Success – Marketing Services
to lead
client growth, delivery excellence, and strategic success outcomes
for our enterprise customers across SEO, content, and organic growth channels.
This role is
P&L; accountable -
you’ll own revenue growth, customer satisfaction, retention, upsell, and the operational delivery systems that power a world-class customer experience.
You’ll be a
leader and builder —hands-on in delivery, systems design, team development, and a strategic partner to both clients and internal product/engine teams.
This is an opportunity for someone
entrepreneurial, operationally excellent, and deeply experienced in organic marketing services
to help scale Pepper’s success engine alongside our customers and product roadmap.
What You’ll Own
Customer Success & Growth Outcomes
Lead a team responsible for
client adoption, retention, and expansion

📌 Director of customer success – marketing services (Mumbai)
🏢 Pepper
📍 Mumbai