JOB SUMMARY
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Business Center, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Engineering/Maintenance, Food and Beverage and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment
CORE WORK ACTIVITIES
Managing Profitability and Departmental Budgets




Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
Reviews financial reports and statements to determine how Operations is performing against budgets
Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
Strives to maintain profit margins without compromising guest or employee satisfaction.
Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
Reviews the Wage Progress Report and compares budgeted wages to

📌 Resort manager (Panaji)
🏢 The St. Regis Goa Resort
📍 Panaji