About the Company
Finvasia is a global, multi-disciplinary enterprise leveraging engineering and technology to
innovate across financial services, technology, healthcare, blockchain, and real estate. Over
the last 13+ years, Finvasia has served 5+ million clients across 190+ countries, transacting
trillions of USD in value through its ecosystem of 10+ global brands.
One Vault, a Finvasia brand, is a modern financial institution operating under an Electronic
Money Institution (EMI) license. It enables customers to send, receive, and hold multiple
currencies through a single secure app—offering IBAN accounts, SEPA/SWIFT transfers, card
issuance, and currency exchange. One Vault is designed for cross-border trade, international
clients, startups, and SMEs, combining regulatory compliance with flexibility and innovation.
Role Overview
We are seeking a Customer Support Executive with a strong customer-first mindset and fintech experience. This role involves direct interaction with high-value and international clients,



ensuring seamless support across all service touchpoints while maintaining regulatory and service excellence.
Key Responsibilities
• Respond to customer inquiries via email, phone, and chat in a timely, skilled, and empathetic manner
• Resolve issues related to account access, transactions, IBANs, EMI services, and payments
• Maintain accurate documentation of customer interactions, resolutions, and follow-ups in CRM systems
• Collaborate closely with Compliance, Operations, and Technical teams to address customer concerns
• Ensure adherence to regulatory, AML, and data protection standards in all communications
• Identify recurring issues and provide feedback to improve support processes and tools
• Deliver a consistently high-quality experience for international and HNI clients
Requirements & Skills
• Bachelor’s degree or equivalent professional experience
• 3+ years of experience in Customer Support, preferably in Fintech / Financial Services
• Stro

📌 Customer support executive (Sahibzada Ajit Singh Nagar)
🏢 Finvasia
📍 Sahibzada Ajit Singh Nagar