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Your Role
An exciting and highly visible prospect has become available for a dynamic IT Service Excellence Manager responsible for managing governance and compliance frameworks in the Strategy, Governance & Transformation unit of Digital Enterprise Solutions. This is a mature Expert 3 position which regularly interacts with all areas of DES (including Sector IT, including Sector CIOs) as well as leaders in Corporate and Functional Quality & Security units.
The candidate will be responsible for the support and further improvement of an established framework for the IT Service Continuity & Disaster Recovery Process and will act as Process Owner. You will utilize your deep practical experience in Information Technology to provide training, consultation, guidance and mentoring to personnel responsible for Disaster Recovery planning & testing. You will support DES compliance with Business Continuity Planning activities, including documenting, testing and further developing the DES Business Continuity Plan as needed. You will drive stakeholder engagement & expectation management at all levels of DES & Sector IT units; as well as providing expertise, collaboration & technical support, and acting as SPOC to corporate functions (Security, Quality, Crisis Management, etc.) and Internal Auditors. A key part of this position is the ability to work effectively independently and to drive Governance and Compliance while developing improvements to the Disaster Recovery process to
📌 Senior Specialist IT Process Owner (Bengaluru)
🏢 Merck Group
📍 Bengaluru
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