About Position:
We are looking for an Onsite/Offshore Service Delivery Manager to drive day-to-day delivery control, governance discipline, and onsite/offshore coordination across multiple technical towers. This role supports a large global IT carve-out and transition programme involving separation from an incumbent enterprise workplace. The engagement operates within a time-bound TSA window and requires phased migration, cutover planning, hyper care, knowledge transfer, and readiness for steady-state support.
Role: Service Delivery Manager
Location: All Persistent Location
Experience: 14 to 19 years
Job Type: Full-Time Employment
What You'll Do:
Be face for customer and voice of PSL
Coordinate offshore delivery teams and tower leads on milestones, issue resolution, status reporting, and action closure.
Support governance through daily / weekly/monthly/quarterly reviews, dependency management, readiness checks, and hypercare coordination.
Own service-level reporting, escalations, governance artefacts, and delivery assurance inputs.
Drive follow-up for KT, documentation,



risk mitigation, and sign-off readiness.
Maintain close alignment with regional service delivery leaders and programme leadership.
Promote strong transition discipline and operational readiness across workstreams.
Bring a strong transition mindset with focus on discovery, target-state readiness, cutover planning, rollback preparedness, hypercare, and successful handover.
Demonstrate ownership of tower-level outcomes, dependencies, risks, documentation, and stakeholder communication.
Work effectively across cross-functional teams such as End User Computing, Identity, Security, Network, Infrastructure, Service Desk, and Programme Management.
Produce high-quality SOPs, runbooks, KT material, and operational documentation that support business continuity and long-term manageability.
Operate comfortably in a fast-paced, transformation-led environment where priorities can evolve as discovery progresses.

📌 Service delivery manager (Pune)
🏢 Persistent Systems
📍 Pune