MobiKwik is looking for an Associate Director – HR Operations to own and scale the entire HR operations backbone of the organization – from policy and systems to compliance, rewards, analytics and Board-level people reporting. This is a high-visibility role for a builder who can bring structure, automation and rigour to end-to-end HR processes across a listed, quick-moving fintech, while partnering closely with senior leadership.
Key Responsibilities
HR Policies & Process Governance
Own the design, review and periodic refresh of HR policies across the employee lifecycle, ensuring alignment with business needs, statutory requirements and industry best practice.
Drive consistent policy interpretation and application across functions; act as the escalation point for complex policy matters.
HRMS
Own the HRMS (Darwinbox) roadmap – configuration, workflow automation, integrations and adoption across the employee lifecycle.
Partner with IT/vendors to continuously improve system capability, data integrity and user experience for employees and managers.
HR Compliance
Own HR compliance including POSH (Internal Committee governance, case management and closures), Maternity Benefit Act and other applicable HR-related statutory and policy compliances.
Own the BGV framework – vendor management, turnaround times, adverse-finding protocols and audit trail.
Audits
Lead internal and external HR audits (statutory and regulatory audits, process and compliance audits); own audit readiness, documentation and closure of findings.
Institutionalize controls and checklists to keep the function perpetually audit-ready.
Employee Lifecycle – Preboarding to Exit
Own end-to-end process design and execution across preboarding, onboarding, transfers, performance cycles, grievance handling, and exit/offboarding.
Drive process efficiency, TAT reduction and employee experience improvements at every lifecycle touchpoint.
Employer Value Proposition (EVP)
Shape and operationalise Mo