Help our enterprise customers turn AI adoption into measurable business value.

About Controvia AI
Controvia AI helps large organisations automatically audit employee expense claims using AI.
Winning an enterprise customer is only the beginning. Our long-term success depends on customers adopting the platform, trusting its outputs and seeing measurable financial and operational value.
We're therefore building customer success early rather than treating it as an afterthought.

The Role
You'll become the primary relationship owner for selected customers after commercial onboarding.
You'll understand why they purchased Controvia, help them successfully adopt it, monitor their experience, coordinate internal support and ensure we're continuously demonstrating value.
Because we're early stage, you'll also help define what Customer Success at Controvia should look like.

Responsibilities
Customer Relationships
Build trusted relationships with customer stakeholders.
Understand each customer's objectives and success criteria.
Conduct regular check-ins and business reviews.




Become a reliable point of contact.
Adoption & Value
Monitor platform adoption.
Help customers understand and use current capabilities.
Track measurable outcomes and ROI.
Identify adoption barriers and coordinate solutions.
Customer Advocacy
Gather structured product feedback.
Identify potential case studies and customer advocates.
Work with product teams on recurring customer needs.
Represent the customer's perspective internally.
Retention & Expansion
Identify risks to customer satisfaction early.
Support renewals.
Identify opportunities for broader adoption within customer organisations.
Work with commercial teams on expansion opportunities.

What We're Looking For
Essential
3+ years of Customer Success, Account Management, Consulting or enterprise client-facing experience.
Excellent relationship-management skills.
Comfortable engaging senior stakeholders.
Commercially aware while remaining customer focuse

📌 Customer Success Manager (India)
🏢 Controvia AI
📍 India