Job DescriptionJob Title: Order-To-Cash Operations Coordinator(US shift)
NReporting to: Shared Services Delivery Head
NLocation: GEC, Noida
NKey Responsibilities
nTeam Leadership & Daily Operations
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- n
- Coordinate and monitor daily team workloads across order queues and case management systems N
- Ensure work is prioritized and executed in alignment with business guidelines (e.G., key accounts, urgent requests) N
- Provide real-time support, direction, and escalation assistance to team members N
- Act as the first point of contact for operational questions, issue resolution, and workflow clarification N
- Support onboarding and training of new team members on systems, SOPs, and best practices N
- Ensure team follows allcompany policies and procedures including but not limited to attendance monitoring and team member availability N

nOrder Processing &Transaction; Management
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- Enter, review, and process customer orders in ERP/CRM systems, ensuring accuracy and completeness N
- Manage order queues andprioritize work based on business guidelines (e.G.,



key customers, urgent requests) N
- Perform order adjustments, corrections, and updates as needed N
- Support EDI and manual order entry processes, including issue resolution N

nCustomer Support &Communication;
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- Respond to customer inquiries related to order status, product availability, pricing, and future forward shipment updates N
- Provide proactive communication on order confirmations, delays, and changes N
- Deliver professional, explicit, and solution-oriented responses to customer requests N
- Ensure all customer interactions are documented within the system of record (e.G., Salesforce) N

nCase & Queue Management
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- n
- Manage customer service cases from intake through resolution, including assignment and follow-up N
- Work cases in a structured queue (e.G., oldest to newest) to meet service expectations N
- Route inquiries appropriately when escalation or speci

📌 Lead- Order-To-Cash Operations(Us Shift) (Faridabad)
🏢 Pentair
📍 Faridabad