Job DescriptionWe're Hiring | Senior Admission Counsellor | Mumbai | upGrad
NAre you passionate about helping learners achieve their career goals? Join upGrad, Asia's leading integrated Learning, Skilling, and Workforce Development company, and be a part of a team that's transforming education at scale.
NLocation:Mumbai
NAbout upGrad
nEstablished in 2015, upGrad is Asia's largest integrated Learning, Skilling, and Workforce Development company.
NWe offer industry-leadingprograms in high-growth domains including:
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- Data Sciencen
- Machine Learning N
- Product Managementn
- MBA N
- Digital Marketingn
- Entrepreneurship N

nOur mission is to revolutionize learning by delivering accessible, high-quality education that empowers professionals to achieve their career aspirations.
NWork Schedule
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- Working Days: Monday to Saturday (6 Days) N
- Working Hours: 10:00 AM – 8:00 PM N

nRole Overview
nAs a Senior Admission Counsellor (Admission Profiler), you will play a critical role in connecting with prospective learners,



understanding their career aspirations, qualifying their requirements, and creating interest in upGrad's programs.
NYou will act as the firstpoint of contact for learners and facilitate their journey by scheduling Video Counselling (VC) sessions with our Admission Counsellors.
NKey Responsibilities
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- Engage with assigned leads through the auto-dialer system. N
- Qualify leads by understanding their learning requirements, eligibility, and career goals. N
- Build solid rapport and trust through effective communication and active listening. N
- Schedule Video Counselling (VC) sessions with Admission Counsellors. N
- Coordinate seamlessly between learners and counsellors to ensure a smooth admission journey. N
- Maintain accurate records of lead interactions and follow-ups in the CRM system. N
- Achieve individual productivity and revenue targets. N

nEligibility Criteria
NMinimum 2+ years of experienc

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