Job DescriptionWe're Hiring || Operations Manager
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- Location: Kolkat N
- aProcess: Domestic Banking Proces N
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n Key Responsibilitie
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- s: Drive operational excellence and achieve business K N
- PIsLead, mentor, and develop Team Leaders and frontline te N
- amsMonitor productivity, quality, customer satisfaction, and process complia N
- nceManage client expectations and stakeholder relationsh N
- ipsIdentify improvementopportunities and implement process enhanceme N
- ntsEnsure adherence to SLAs, operational metrics, and organizational polic N
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n Preferred Candidate Prof
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- ile: Experience managing Domestic Banking/BFSI operations in a BPO enviro N
- nmentStrong people management and stakeholder management s N
- killsProven track record of delivering operational KPIs and business out N
- comesExcellent communication, analytical, and problem-solving abil N
- itiesGraduation is mand N