Job DescriptionJob Title: Customer Support Representative
NExperience Level: 3+ years.
NLocation: Vadodara, Gujarat, India/On Site
NShift Time: US Shift
NKey Responsibilities:
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- Handle inbound calls, emails, and chats to address customer queries and concerns. N
- Provide accurate information about products, services, and policies. N
- Troubleshoot basic technical issues and offer step-by-step solutions. N
- Maintain detailed and updated records of customer interactions in CRM systems. N
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved. N
- Escalate complex cases to the appropriate departments when necessary. N
- Meet daily/weekly performance metrics such as response time, resolution time, and customer satisfaction. N
- Collaborate with team members to improve service quality and processes. N