Company Description Frankfinn Aviation Services Pvt. Limited, incorporated in 1993, is a pioneering provider of soft skills training in India across Aviation, Hospitality, Travel, and Customer Service. The organization is known for transforming careers and has consistently demonstrated strong placement outcomes, earning recognition in the Limca Book of Records for eight years. Frankfinn is an approved training partner of NSDC and the Tourism & Hospitality Skill Council (THSC), and collaborates with Air India for an exclusive In-Flight Familiarisation program. The company has received multiple national awards, including “Best Institute in Placement,” “Best Aviation Training Institute,” and “Best Air Hostess Training Institute,” along with Gold Awards for vocational skill development and repeated Training Partner Awards from THSC. This legacy of excellence provides tele-counselors with the opportunity to contribute to a respected brand in the skill development and aviation training sector.
Role Description This is a full-time, on-site Tele-counselor role based in Gurugram.



The Tele-counselor will handle inbound and outbound calls to prospective learners, providing accurate information about Frankfinn’s courses, training programs, and career opportunities. Daily responsibilities include responding to inquiries, explaining program benefits and admission processes, maintaining call logs and lead records in CRM tools, and following up with potential candidates to support conversions and enrollments. The role also involves conducting basic needs assessments, offering guidance on suitable courses, and coordinating with the admissions and training teams to ensure a smooth onboarding experience. Tele-counselors are expected to meet call and conversion targets while delivering a qualified, empathetic, and service-oriented experience on every interaction.
Qualifications
Candidates should possess strong communication skills, including clear spoken English and Hindi, active li

📌 Tele-counselor (Gurugram)
🏢 Fundvice
📍 Gurugram