Description
We are looking for freshers/entry-level candidates to join our team as Service Desk Support. This is a work-from-home prospect in India, where you will provide technical assistance and support to our users, ensuring their issues are resolved efficiently and effectively.
Responsibilities
- Provide technical support to end-users via phone, email, and chat.
- Troubleshoot hardware and software issues for various devices and applications.
- Document and track all support requests in the ticketing system.
- Assist users in setting up and configuring their devices and software.
- Follow up with users to ensure issues are resolved satisfactorily.
- Collaborate with other IT teams to escalate and resolve complex issues.

Skills and Qualifications
- Strong understanding of computer hardware and software troubleshooting techniques.
- Familiarity with Windows and Mac operating systems.
- Basic knowledge of networking concepts and protocols.
- Experience with ticketing systems or IT service management tools.
- Excellent communication skills, both verbal and written.
- Ability to work independently and manage time effectively.

Email:(HIDDEN TEXT)

📌 Service Desk Support | Work From Home (Bengaluru)
🏢 One Degree North Human Resource
📍 Bengaluru