Job DescriptionJob Description – Team Leader (Banking / International Customer Support)
NPosition: Team Leader
NLocation: Malad, Mumbai
NCTC: Up to ₹7 LPA
NWorking Days: 5 Days a Week
NShift: Rotational Shifts
NJob Summary
nWe are seeking an experienced Team Leader to lead and manage a team of customer support associates in a energetic and performance-driven environment. Candidates from Banking, BFSI, International Customer Support, International BPO, or Customer Service backgrounds are preferred.
NKey Responsibilities
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- Manage day-to-day team operations and ensure achievement of performance targets. N
- Monitor productivity, quality, attendance, and service levels. N
- Conduct regular coaching, feedback sessions, and performance reviews. N
- Handle customer escalations and ensure timely resolution. N
- Drive team engagement and maintain high levels of employee motivation. N
- Ensure adherence to organizational policies and client requirements. N
- Prepare and maintain performance reports and MIS. N

nEligibility Criteria
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- Graduation is Mandatory (Only Graduates can apply). N
- Minimum 1–3 years of experience as a Team Leader. N
- Banking, BFSI, International Customer Support, or BPO experience preferred. N
- Strong communication, leadership, and people management skills. N
- Comfortable working in rotational shifts. N
- Willing to work from Malad, Mumbai. N

nPreferred Candidate Profile
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- Immediate JoinersPreferred. N
- Experience handling customer service or international process teams. N
- Strong analytical and problem-solving skills. N
- Candidates must be comfortable commuting to Malad, Mumbai. N

nCompensation & Benefits
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- Salary up to ₹7 LPA N
- 5 Days Workingn
- Career Growth Opportunities N
- Dynamic and Cooperative Work Environment N

nInterested candidates can share their updated resume along with Current CTC, Expected CTC, Notice Period, and Current Location.
NNote: Only gradu

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