Position Summary

PowerPlan is looking for a Cloud Engineer to join our Cloud Engineering (CloudOps/SRE) team. This is an entry-level, hands-on role focused on resolving day-to-day operational cases escalated from our Service Ops and Professional Services teams across our AWS and Azure environments. You will provision and manage access to customer environments, execute cutovers, and troubleshoot infrastructure alerts, while building the platform knowledge needed to grow into more advanced cloud engineering and SRE work.

This role is a strong fit for someone early in their cloud career who wants structured, mentored exposure to production AWS and Azure environments in a multi-product SaaS company, with a clear path toward automation, observability, and site reliability engineering.

Core Responsibilities

Case Resolution & Customer Environment Support

Serve as a front-line responder for cases submitted by Service Ops and Professional Services, spanning access requests, cutovers, and infrastructure alerts.
Provision, modify, and revoke customer environment access (IAM roles/policies,



temporary credentials, VPN or bastion access) following least-privilege and documented approval processes.
Execute customer environment cutovers (e.g., DNS updates, connection string changes, certificate swaps, environment promotions) using established runbooks.
Triage infrastructure and application alerts across AWS and Azure, determine likely root cause, and apply the appropriate documented remediation or escalate with explicit context.
Track all case work in Salesforce (or the designated ticketing system), keeping status, notes, and resolution steps current for handoff and audit purposes.
Escalate complex, ambiguous, or high-risk issues to senior engineers promptly, with a clear summary of what has been checked and ruled out.

Cloud Infrastructure Operations

Perform routine operational tasks across core AWS services (e.g., EC2, RDS, S3, IAM) and Azure services (e.g., VMs, Azure SQL, St

📌 CLOUD ENGINEER I (Karamba)
🏢 R Systems
📍 Karamba