Job DescriptionLocation: Bengaluru, Karnataka (Work from Office)
NExperience: 2–5 Years
NAbout FRND
nAt FRND, we're building India's leading social platform, connecting millions of users through meaningful interactions in regional languages. Trust and safety are at the heart of everything we do, and we're looking for a passionate Trust & Safety Team Lead to help create a secure, engaging, and trusted experience for our users.
NKey Responsibilities
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- Lead, mentor, and manage a team of Trust & Safety Associates, ensuring high-quality investigations and timely case resolution. N
- Oversee investigations into user activities, profiles, and behavioral patterns to identify fraud, platform misuse, policy violations, impersonation, and other unethical activities. N
- Review escalated and high-risk cases, providing guidance and making informed decisions based on internal policies and risk frameworks. N
- Monitor team performance, quality, productivity, and SLA adherence through regular audits, coaching, and feedback sessions. N




- Prepare and review detailed investigation reports with transparent documentation and supporting evidence. N
- Collaborate closely with Customer Support, Due Diligence, Product, Operations, and Legal teams to resolve complex cases and strengthen platform safety. N
- Ensure all investigations comply with company policies, regulatory requirements, and internal standard operating procedures. N
- Identify emerging abusetrends, fraud patterns, and operational gaps, and recommend preventive measures and process improvements. N
- Drive continuous improvement by enhancing investigation methodologies, quality standards, and team workflows. N
- Support hiring, onboarding, training, and performance development of Trust & Safety Associates. N

nWhat We're LookingFor
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- Bachelor's degreein any discipline. N
- 5+ years of experience in Trust & Safety, Risk Operations, Fraud Investigation, Content Moderation, Compliance, or related dom

📌 Trust & Safety Team Lead (Karnataka)
🏢 FRND
📍 Karnataka