Role: Carrier Operations & Commercial Manager
Work Location: Gurgaon | Bangalore | Pune | Mumbai
Experience: 7-12 years
Role Overview
To serve as the commercial and carrier operations owner for the Comviva’s global messaging
accounts, ensuring:
- Cost-productive and high-quality message delivery
- Vendor ecosystem optimization
- Accurate routing governance
- Billing accuracy and margin protection
- Contractual compliance across countries and channels
This role acts as the commercial control tower for the key accounts, managing supplier relationships, pricing negotiations, routing economics, and financial reconciliation end-to-end. The objective is to protect and expand gross margins while ensuring operational excellence for a mission-critical global enterprise client.
Key Responsibilities
Strategic Supplier & Carrier Management:
• Own vendor relationships specifically supporting Customer traffic.
• Maintain diversified routing options per country to ensure: Redundancy Cost efficiency SLA
stability Negotiate: Dedicated rate cards Volume-based discounts Long-term commercial
holds Currency protections Conduct periodic supplier performance reviews aligned to
Account SLAs.
Commercial Ownership & Margin Protection:
• Own gross margin performance for traffic.
• Maintain accurate vendor rate versioning and effective-date tracking.
• Ensure alignment between Vendor cost Client pricing Routing assignments
• Identify and mitigate: Margin erosion due to vendor cost increases Country-specific pricing
risks
• Contract misalignment: Support leadership in strategic pricing discussions and RFP
responses.
Routing Governance (Commercial Oversight):
• Define routing approach per country balancing: Cost Delivery rate Latency Spam filtering
risks Oversee LCR/N-Best strategies in coordination with engineering/NOC.
• Ensure all routing changes are documented with effective dates in internal system.
• Minimize disruption risk to live traffic.
Billing & Reconciliation Control:
• Customer traf