Job DescriptionAbout The Role
NAs an Associate Manager -Customer Success, you are someone who comes with 2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet start up / technology company.
NAs a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a solid technical background, and a drive for achieving results.
NCore Responsibilities
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- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction. N
- Proactively engage withclients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results. N
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation,



and ongoing support for clients. N
- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies. N
- Monitor key performancemetrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth. N
- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions. N
- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary. N
- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns. N
- Stay up to date with industry trends, competitive landscape, and emerging technologies in th

📌 Customer Success Manager (Alibag)
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📍 Alibag