Job Title: Firewall Support
Shift Time: 24/7 set up (with monthly shift change roaster)
Number of Open positions: 20
Work Location: Vadodara, Gujarat

About VikingCloud

VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day.
VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call,



Business Uninterrupted.

This Position
Firewall support Level 1 provides excellent customer service for a quick-paced multitasking service desk environment that supports remote access internet VPN products, managed security and network services, Software as a Service Products (SaaS), with high first call resolution.
Responsibilities
Phone/Chat/Email Support
Apply handling processes consistently.
Log and track all communications received into the ticketing system.
Establish a quality working relationship with a variety of customers.
Follow defined standards to resolve a specific set of problems.
Follow defined standards to collect and follow up on escalated issues.
Escalate issues within the defined standards.
Level I Support
Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external suppor

📌 Firewall Support (Vadodara)
🏢 VikingCloud India
📍 Vadodara