We are looking for a ServiceNow Voice Developer for Pan India Location to design, build, and enhance voice‑enabled capabilities within the ServiceNow platform. This role focuses on integrating voice/telephony systems with ServiceNow, developing IVR‑based automations, and creating seamless voice interactions for agents and customers.
Key Responsibilities
Develop integrations between ServiceNow and voice/telephony platforms (CCaaS/CTI).
Build IVR mini‑scripts and voice operation handlers to enable automated and personalized customer interactions.
Configure voice‑enabled workflows, screen pops, and customer‑context features within Agent Workspace.
Collaborate with telephony teams on call flows, routing logic, and real‑time voice features.
Troubleshoot voice workflows, improve performance, and maintain reliable voice-channel integrations.
Skills & Experience
Robust understanding of telephony, IVR, CTI, and call‑flow design.
Experience in ServiceNow development: JavaScript, scripting, workflows, and integrations.
Familiarity with Customer Service Management (CSM) and Agent Workspace.
Ability to diagnose voice‑integration issues and optimize end‑to‑end voice experiences.

📌 Development Specialist (Bengaluru)
🏢 Capgemini
📍 Bengaluru