Position: Customer Support Representative
Experience:
0 – 2 Years
Educational Qualification:
• Minimum 12th Pass, or
• Any Commerce / Arts Degree background
Key Responsibilities:
• Handle customer queries through voice in a professional manner.
• Provide accurate information and resolve customer issues effectively
• Maintain clear and courteous communication with customers.
• Document customer interactions and update records using Microsoft applications.
• Coordinate with internal teams for issue resolution when required.
Required Skills & Qualifications:
• Excellent verbal communication skills with a pleasant and professional tone and Positive listening skills,
patience, and customer-centric attitude.
• Fluency in English is mandatory
• Kannada and Hindi language proficiency required
• Knowledge of additional regional languages will be an added advantage
• Basic to intermediate knowledge of Microsoft Applications (MS Word, Excel, PowerPoint, etc.)
Preferred Candidate Profile:
• Freshers or candidates with up to 2 years of experience in customer support, BPO, or related roles
• Comfortable working in a dynamic, customer-focused environment
• Willingness to learn and adapt to new processes and tools