Easyship is a leading global shipping software and API platform trusted by
100,000+ eCommerce merchants to compare couriers, automate fulfilment, and
simplify cross-border shipping, taxes and duties. A top-rated Shopify Certified
Technology Provider, eBay preferred fulfilment partner, and Amazon preferred
multi-channel integrator, Easyship is the G2 category leader (April 2026),
offering 550+ courier services worldwide. We believe in accelerating borderless
commerce through innovative solutions, and we're proud that brands of all sizes
from small business to enterprise trust Easyship for all their shipping needs.
Who We’re Looking For:
We are seeking Customer Support/Experience Specialists to be the first point of
contact for our customers. You will deliver timely and effective support across
multiple channels- Live Chat, Email, and Calls while ensuring an exceptional
customer experience. You will also work closely with internal teams and courier
partners to solve problems, collect feedback, and contribute to product and
process improvements.
What you additionally need to know:
This is a full-time, onsite role based in our Bengaluru (MG Road) office. The
role follows US collaboration hours (10:00 PM–7:00 AM IST) to support seamless
cross-regional execution.
What would be you be responsible for:
* Providing outstanding support via Live Chat, Email, and Phone to Easyship
customers
* Liaising with courier partners and third-party vendors to resolve delivery or
technical issues
* Collecting and relaying customer feedback to enhance service and product
offerings
* Building and maintaining strong, trust-based customer relationships
* Collaborating with cross-functional teams including Sales, Product, and
Operations
* Contributing to achieving high ratings on customer review platforms
* Identifying opportunities for continuous improvement in support processes
You Might Be a Positive Fit If…
* You have 1-2 years of prior experience in customer support (