Job DescriptionKey Responsibilities
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- Register and process Motor OD claims in the claims management system. N
- Verify policy coverage,claim eligibility, and claim documents. N
- Scrutinize survey reports, repair estimates, invoices, and supporting documents. N
- Coordinate with surveyors, garages, customers, and internal teams for claim resolution. N
- Process cashless and reimbursement claims within defined TAT. N
- Ensure compliance with IRDAI guidelines and company claim procedures. N
- Monitor pending claims and follow up for missing documents or reports. N
- Detect discrepancies, suspicious claims, and potential fraud indicators. N
- Update claim status andmaintain accurate records in the claims system. N
- Ensure quality and accuracy of claim approvals and settlements. N
- Handle customer and dealer queries related to claim processing. N
- Prepare MIS reports andsupport claim audits. N
nRequired Qualifications
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- Graduate from B.Tech (Automobile/Mechanical preferred) N
- 1-5 years of experiencein Motor OD Claims (Back Office preferred). N
- Knowledge of motor insurance policies and claim procedures. N
- Positive understanding of repair estimates, survey reports, and claim documentation. N
nKey Skills
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- Motor OD Claims Processing N
- Policy Interpretation N
- Claims Investigation N
- Documentation & Verification N
- Analytical Skillsn
- MS Excel and Computer Proficiency N
- Communication & Coordination N
- Time Managementn
- Attention to Detail N
- Customer Service Orientation N