Job DescriptionPosition Description
NA hands-on internship within the Customer Engineering team, providing exposure to SaaS product support, real-world customer issue resolution, and cross-functional collaboration with Engineering and Product teams. The intern will support troubleshooting activities, analyze technical issues, and assist in resolving customer queries under senior engineer guidance — building a solid foundation in SaaS solution engineering and application support.
NPrimary Responsibilities
N
- n
- Assist in handling Tier 4 customer support issues N
- Troubleshoot application issues using logs, basic SQL queries, and internal tools N
- Support senior engineers in reproducing and analyzing product issues N
- Document solutions, FAQs, and troubleshooting steps for future reference N
- Collaborate with cross-functional teams including Engineering, Product, and Customer Support N
nAdditional Responsibilities
N
- n
- Gain exposure to APIs, SaaS workflows, and cloud-based applications N
- Participate in learningsessions and internal training programs N