Job DescriptionCentre Manager – Luxury Longevity & Aesthetic Practice NLocation: Nariman Point, Mumbai
About Angel Health Centre NAngel Health Centre is a private, physician-led longevity and regenerative aesthetics practice located in the heart of South Mumbai.
NWe combine advanced medical science, personalised diagnostics, longevity medicine and aesthetic care to deliver an exceptional experience for discerning individuals who value privacy, precision and excellence.
NWe are looking for a highly driven Centre Manager to lead the day-to-day operations of our luxury practice while ensuring an outstanding client experience and supporting the business's growth.
Role Overview NThe Centre Manager will be responsible for managing the complete operations of the centre, ensuring exceptional patient experience, driving business performance, supervising staff, improving operational efficiency, and supporting marketing and business development initiatives.
NThis role requires someone who combines operational excellence with a hospitality mindset and commercial acumen.
Key ResponsibilitiesCentre Operations N
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- Oversee complete day-to-day functioning of the centre N
- Ensure smooth patient flow and appointment scheduling N
- Maintain premium standards of service and presentation N
- Supervise reception, coordinators and support staff N
- Monitor inventory, vendor relationships and procurement N
- Ensure compliance with operational protocols and documentation N
Patient Experiencen
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- Deliver a five-star guest experience from enquiry to follow-up N
- Resolve client concernswith professionalism and empathy N
- Build long-term relationships with clients N
- Ensure every interaction reflects the brand's premium positioning N
Business Developmentn
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- Improve consultation-to-treatment conversion N
- Develop referral relationships with doctors, luxury hotels, corporates and strategic partners N
- Coordinate client engagement initiatives and even