Job Title: Noc Manager
Job Location: Hinjewadi Phase 1, Pune (WFO)
Experience: 15+ Years
Shift: 24x7 Rotational shift, 5 working days

Position Overview
We are seeking a highly experienced Senior NOC Manager with 15+ years of experience in IT infrastructure operations and network operations management to lead our Network Operations Center (NOC) function. This role combines hands‑on L4 technical expertise with strong people and operations leadership, ensuring high availability, security, and performance of enterprise IT infrastructure.
The Senior NOC Manager will be responsible for 24×7 service assurance, advanced incident and problem management, operational governance, team leadership (L1/L2/L3), and continuous improvement across endpoints, servers, networks, identity, and security platforms.

Key Responsibilities

NOC Operations & Service Assurance
Lead 24×7 NOC operations, ensuring continuous monitoring, incident response, and service availability.
Own incident, problem, and escalation management for infrastructure, network, and security incidents.




Act as the L3/L4 escalation authority for critical and complex outages.
Ensure SLAs, OLAs, and KPIs are consistently met or exceeded.
Drive root cause analysis (RCA) and preventive action plans.
Endpoint & Up-to-date Device Management
Oversee enterprise Windows and macOS endpoint management.
Lead Microsoft Intune administration, including device compliance, configuration profiles, application deployment, and security baselines.
Plan and execute migration from SCCM to Intune, aligning with modern workplace and zero‑trust principles.
Ensure endpoint monitoring, patching, and compliance through NOC processes.
Server & Infrastructure Operations
Provide L3/L4 oversight for Windows and Linux server environments.
Ensure monitoring, availability, patching, and performance optimization of server infrastructure.
Support high‑availability and business‑critical systems.
Identity & Access Management
Manage and govern Active Directory, E

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