Job DescriptionSafeGold is India's largest digital gold platform with over 35 million customers and 100+ distribution partners across India, Thailand, and the UAE. As a fintech innovator, we're transforming how gold is bought, stored, and sold — using technology to bring efficiency, transparency, and trust to one of the world's most traditional assets.
NWe've been consistently recognised for our growth and impact:
N#9 in 2023 ET Growth Champions (India)
N#9 in 2024 FT High GrowthCompanies (Asia)
NJob Description
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- Answer calls/emails professionally to provide information about products and services, obtain details of complaints/services. N
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. N
- Assisting in KYC verifications checks for customers. N
- Provide resolution on disputed transaction.



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- Promptness in handling escalations/queries raised by customer. N
- Provide excellent customer service at all times N
- Maintain a friendly manner and calm, positive manner when handling complaints N

nSkills Must have
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- Customer Service Calls (Inbound-Outbound)/Email handling experience, social media customer service support knowledge. N
- Stock managementn
- Banking background preferred N

nGood to have
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- Digital Marketing/FraudComplaint handling N

nQualifications
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- Graduate from any recognized university. N

nWorking Days
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- 5 Days a week (IncludesSat and Sunday) N
- Shift timings vary between 7 am - 11 pm N

📌 Customer Support Associate (Alibag)
🏢 Safegold
📍 Alibag