Job DescriptionThe Dialer Manager/Strategist will be Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center.
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- Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center N
- This role will also be providing compliance guidance when running outbound campaigns N
- Responsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goals N
- Ensure adequate staffing levels and minimize organizational risks. N
- Perform daily uploads, downloads, and importing N
- Ensure and document outbound dialer activity N
- Analyze dialer-output data to identify potential problems and issues N




- Run payment report regularly N
- Create and update dialing campaigns filter, list strategies, and reports N
- Monitor and adjust the performance of the dialer systems N
- Responsible for all aspects of the call center technology platform including conversational IVR, cloud-based contact center solutions, workforce management, and outbound dialing/campaign management N
- Responsible for team member schedules to endure all intervals during business hours are staffed to support expected call volumes N
- Configuration of current campaigns: creation, user profiles, worksheets, etc N
- Provide guidance on compliance awareness such as DNC, States laws, TCPA (Cells Phones), GDPR, FDCPA, other Federal Laws, California Privacy Act, etc. N
- Support various contacttypes;
Independent Business (Result of OB call), OB, Auto Dial, SMS N

📌 Manager (Faridabad)
🏢 EXL
📍 Faridabad