Job DescriptionManaging Guest Services and Front Desk Operations
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- n
- Utilizes interpersonal and communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making;
demonstrates honesty/integrity;
leads by example.n
- Encourages and builds mutual trust, respect, and cooperation among team members. N
- Serves as a role model to demonstrate appropriate behaviors. N
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence. N

nMaintaining Guest Services and Front Desk Goals
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- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. N
- Develops specific goalsand plans to prioritize, organize, and accomplish your work. N
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. N
- Assists with energy conservation efforts by monitoring compliance during property tours. N





nSupporting Projects and Policies Related to Guest Experience and Safety
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- Supports implementation of the customer recognition/service program, communicating and ensuring the process. N
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. N
- Sends copy of MOD report to all departments on a daily basis. N
- Ensures compliance withall policies, standards and procedures. N
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. N
- Understands and complies with loss prevention policies and procedures. N

nEnsuring and Providing Exceptional Customer Service
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- Provides servicesthat are above and beyond for customer satisfaction and retention. N
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and indi

📌 Guest Experience Manager (Alibag)
🏢 Marriott International
📍 Alibag