Job DescriptionOracle Field Service Cloud – Functional Lead / Senior Consultant
NJob Summary
nWe are looking for an experienced Oracle Field Service Cloud (OFS) Functional Lead / Senior Consultant to support Oracle CX Field Service implementations and transformation initiatives. The candidate will independently drive functional design, configuration, business workshops, scheduling/debrief processes, testing, training, and business adoption for field service operations.
NThe ideal candidate should have strong hands-on experience with Oracle Field Service Cloud and the ability to translate field-service business requirements into scalable OFS solutions.
NExperience
n
- n
- 7–12 years of overall experience in Oracle CX / Field Service. N
- Location: Noida, Pune, Mumbai, Bengaluru, Hyderabad, Chennai and Coimbatore. N
- Solid hands-on experience with Oracle Field Service Cloud. N
- Minimum 1–2 full-cycle Oracle Field Service / OFS implementations. N
- Experience working directly with business stakeholders and technical teams. N
nKey Responsibilities
N
- n
- Lead functional solution design and configuration for Oracle Field Service Cloud. N
- Conduct and support business requirement workshops, CRP, SIT, and UAT activities. N
- Configure OFS based on business requirements and field-service processes. N
- Support cutover planning, readiness activities, go-live, and hyper-care. N
- Analyze business processes and recommend appropriate OFS configurations and improvements. N
- Identify potential adoption challenges and support business users during implementation. N
- Own the creation and maintenance of Oracle Field Service training documentation and user guides. N
- Provide functional support and troubleshooting during testing and post-go-live phases. N
nRequired Functional Expertise
NThe candidate should havestrong knowledge of the following Oracle Field Service Cloud capabilities:
N
- n
- Work Zonesn
- Resources and resource structures N