Job DescriptionObjectives of the role
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- Understanding customer needs and aligning product offerings with their requirements. N
- Providing technical expertise and guidance to customers throughout the sales process. N
- Conducting product demonstrations and delivering compelling presentations to showcase the value of our solutions. N
- Collaborating with the sales team to identify and qualify sales opportunities. N
- Developing and maintaining solid customer relationships to increase customer satisfaction and loyalty. N
- Contributing to sales strategies, pricing decisions and contract negotiations based on technical considerations. N
nYour tasks
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- Understand our product/service's technical features, functionalities and benefits. N
- Study customer needs, pain points and business challenges and create a customised sales proposal with the sales team. N
- Conduct product demonstrations to showcase key features and functionalities and address technical questions and concerns from customers. N
- Provide pre-sales support by answering technical inquiries and participating in sales meetings. N
- Develop and deliver technical documentation, including user manuals, technical specifications and product training sessions. N
- Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service. N
- Give active feedback and insights from the market to the product development and marketing team. N
- Participate in sales meetings, trade shows and industry events to promote our products or services. N
- Stay updated on industry trends, market dynamics and competitor offerings. N