Job DescriptionAbout TravellerTrack NTravellerTrack is a next-generation Travel Management & Corporate Mobility platform helping transport operators and enterprises automate fleet operations, employee transport, spot rentals, billing, vendor management, and reporting.
Key Responsibilities N
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- Onboard new customers and ensure successful software implementation. N
- Conduct product demos, training sessions, and user adoption programs. N
- Build solid relationships with clients and act as their primary point of contact. N
- Resolve customer queries by coordinating with the support and product teams. N
- Monitor customer health, usage, renewals, and satisfaction. N
- Identify upselling and cross-selling opportunities. N
- Gather customer feedback and share product improvement suggestions. N
- Ensure high customer retention and minimize churn. N
Requirementsn
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- 2–5 years of experience in Customer Success, Account Management, or SaaS Support. N
- Excellent communicationand relationship management skills. N
- Experience in B2B SaaS is preferred. N
- Ability to manage multiple customer accounts simultaneously. N
- Strong problem-solving and presentation skills. N
- Experience in TravelTech, Fleet Management, or Corporate Mobility is an added advantage. N