Job DescriptionRESPONSIBILITIES & DUTIES
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- Engage with assigned leads and promptly initiate contact through the auto dialer system.
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- Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
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- Build rapport, credibility and establish trust with leads through effective communication and active listening.
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- Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
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- Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
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- Maintain accurate records of lead interactions and follow-up activities in the CRM system.
NBASIC ELIGIBILITY CRITERIA
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- Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company.
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- Min Graduation is required.
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- Previous experience working a 6-day work week.
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- Currently working in the capacity of an individual contributor.
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- Proven track record of meeting targets in the existing company. SKILLS
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- Excellent verbal communication skills with an emphasis on fluency in the English language.
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- Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
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- Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.
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- Basic proficiency in MSOffice Suite & CRM management for administrative tasks and reporting requirements.

📌 Senior Admission Counsellor (India)
🏢 upGrad- Study Abroad
📍 India