Job DescriptionCompany Description
NZinque Boutique Patisserie is a cloud-based French patisserie located in Bandra West, Goregaon West & Lower Parel West Mumbai. We are an egg- free patisserie specialising in Entremets, cakes, Chocolates and croissants .
NWe would request only those candidates to apply who live in Mumbai.
NRole Description
nThis is a full-time in office role for a Customer Service Executive based in Mumbai. The role involves assisting customers with inquiries, providing exceptional service, enhancing customer satisfaction, and addressing concerns promptly. Responsibilities include managing customer interactions, ensuring a seamless experience, and presenting Zinque's products with care and professionalism. Additional tasks may include maintaining customer relationships, Maintain customer records & follow-ups and addressing feedback effectively.
Coordinate with internal teams for smooth order processing.
NQualifications
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- Strong customer-focused skills, including Customer Service, Customer Satisfaction, and Customer Support N
- Proficiency in CustomerService Management and handling customer inquiries N
- Exceptional interpersonal and communication skills N
- Problem-solving abilities and a positive attitude towards challenging situations N
- Previous experience in hospitality or retail is an advantage N
- Ability to work in a fast-paced environment and adapt to changing demands N
- Proficiency in multiplelanguages is a plus N
- Positive attitude and willingness to learn N
- Basic computer knowledge N