Job DescriptionTeam Lead – Customer Success | Infinity Learn by Sri Chaitanya
NLocation: Noida (Work from Office)
NExperience: 3–5 Years
NAbout the Role
nInfinity Learn by Sri Chaitanya is looking for a passionate and results-driven Team Lead – Customer Success to lead a high-performing team responsible for student onboarding, engagement, retention, and customer satisfaction. If you're passionate about delivering exceptional customer experiences and leading teams, we'd love to hear from you.
NKey Responsibilities
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- Lead and mentor a team of Customer Success Executives. N
- Drive seamless student onboarding and activation. N
- Improve student engagement, retention, and renewal rates. N
- Handle customer escalations, refund requests, and parent concerns. N
- Monitor KPIs, SLAs, MISreports, and operational dashboards. N
- Collaborate with Academic, Sales, and Operations teams to enhance the student experience. N
- Conduct regular coaching, performance reviews,



and team development initiatives. N
- Desired Candidate Profile3–5 years of experience in Customer Success, Student Support, or EdTech Operations. N
- Minimum 1 year of experience in a Team Lead or people management role. N
- Strong communication skills in English and Hindi. N
- Experience in onboarding, customer retention, and escalation management. N
- Proficiency in Excel, CRM tools, and MIS reporting. N
- Strong leadership, ownership, and stakeholder management skills. N

nWhy Join InfinityLearn?
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- Work with one of India's leading EdTech companies backed by Sri Chaitanya. N
- Excellent career growthand leadership opportunities. N
- Dynamic, collaborative,and fast-paced work environment. N
- Prospect to make a meaningful impact on students' learning journeys. N

📌 Customer Support Team Lead (Faridabad)
🏢 Infinity Learn
📍 Faridabad