Job DescriptionAbout the Role
NWe're looking for a Technical Account Manager to serve as a trusted advisor to our clients — the go-to person for technology strategy, service performance, and long-term account success. This is a relationship-driven, technically grounded role for someone who can move fluidly between boardroom conversations and technical deep-dives, helping clients see further ahead and make smarter technology decisions.
NYou'll own the client relationship end-to-end: understanding business priorities, anticipating risks, and ensuring the technology services we deliver consistently meet — and exceed — expectations.
NWhat You'll Do:
NClient Advisory & Relationship Management
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- Act as the primary point of contact and trusted advisor for a portfolio of assigned client accounts N
- Facilitate Quarterly Business Reviews (QBRs), strategic planning sessions, and executive-level meetings N
- Build and evolve clienttechnology roadmaps aligned to business priorities and growth plans N
- Assist clients with technology budgeting, lifecycle planning,



and prioritization of strategic initiatives N
- Identify opportunities for additional services that create measurable business value for clients N

nAssessment & Strategic Analysis
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- Conduct baseline assessments, technology alignment reviews, discovery activities, and maturity assessments using approved advisory frameworks N
- Proactively monitor client environments and service performance to identify risks and improvement opportunities N
- Prepare executive summaries, technology assessments, gap analyses, and strategic recommendations N

nGovernance & Documentation
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- Maintain governance artifacts including roadmaps, account documentation, decision logs, and service reviews N
- Prepare meeting notes, action-item registers, issue logs, and risk trackers for recurring engagements N
- Follow standardized templates, delivery methodologies, and quality standards across all clie

📌 Technical Account Manager (Faridabad)
🏢 IT BY DESIGN
📍 Faridabad