Job DescriptionWe're looking for a proactive and relationship-driven Account Manager to manage and grow strategic client accounts. In this role, you'll serve as a trusted advisor to customers, ensuring they derive maximum value from our solutions while driving long-term partnerships, customer satisfaction, and revenue growth.
NWork Location - Mumbai (lower parel)
N5days - WFO
nKey Responsibilities
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- Build and maintain strong, long-term relationships with clients, serving as their primary point of contact. N
- Understand customers' business goals, challenges, and product usage to deliver strategic, value-driven solutions. N
- Develop a strong understanding of the product portfolio and effectively communicate its value proposition. N
- Drive customer success by ensuring high product adoption, engagement, and overall satisfaction. N
- Identify opportunities to expand existing accounts through upselling and cross-selling of relevant solutions. N
- Own the renewal lifecycle, driving customer retention and fostering long-term partnerships. N




- Proactively resolve client queries and escalations by working closely with cross-functional teams. N
- Act as the voice of thecustomer by sharing feedback and market insights to support product and service improvements. N
- Collaborate with Sales,Product, Customer Success, and Support teams to deliver a seamless customer experience. N
- Travel regularly to meet clients, strengthen relationships, understand product adoption, and uncover new business opportunities. N

nPreferred Qualifications
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- 3–8 years of experience in Account Management, Key Account Management, Customer Success, or Client Relationship Management. N
- Solid stakeholder management, communication, and presentation skills. N
- Experience managing enterprise or B2B clients with a consultative approach. N
- Proven ability to drivecustomer retention, account growth, renewals, and cross-functional collaboration. N
- Willingness to tr

📌 Key Accounts Manager | Fintech Startup | 4-8 Years Of Experience | Mumbai | Upto 35lpa (Alibag)
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