Job DescriptionJob Title: Team Leader – E-Commerce Process
NLocation: Bangalore
NSalary: Up to ₹4.5 LPA
NShift: Day Shift
NWorking Days: 6 Days a Week
NJoining: Immediate Joiners Preferred
NJob Summary
nWe are looking for an experienced Team Leader to manage and drive the performance of an E-Commerce customer service team. The ideal candidate should have a minimum of 1 year of experience as a Team Leader, with strong knowledge of KPI/KRI management, people management, and operational excellence.
NKey Responsibilities
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- Manage a team of Customer Support Executives and ensure daily operational targets are achieved. N
- Monitor and drive team performance against defined KPIs such as Productivity, Quality, Attendance, AHT, CSAT, and SLA adherence. N
- Track and mitigate KRIsto ensure business continuity and operational efficiency. N
- Conduct regular team huddles, coaching sessions, and performance reviews. N
- Develop action plans toimprove team performance and customer experience. N
- Handle escalations and ensure timely resolution of customer issues.



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- Prepare and share daily, weekly, and monthly performance reports. N
- Ensure adherence to company policies, processes, and compliance requirements. N
- Motivate, mentor, and engage team members to improve retention and productivity. N
- Collaborate with cross-functional stakeholders to drive process improvements. N

nEligibility Criteria
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- Minimum 1 year ofexperience as a Team Leader in BPO/Customer Service/E-Commerce operations. N
- Solid understanding ofKPIs, KRIs, SLA management, and performance metrics. N
- Proven experience in people management, coaching, and team handling. N
- Excellent communicationand stakeholder management skills. N
- Strong analytical and problem-solving abilities. N
- Comfortable working in a fast-paced customer-centric environment. N

nPreferred Skills
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- Team Management N
- Performance Management N
- Customer Experience Manage

📌 Team Lead (Karnataka)
🏢 TP
📍 Karnataka