Job DescriptionJob Summary
NWe are hiring Support Executives / Senior Support Executives to handle client queries related to trading, demat, and financial services through calls, emails, and live chat. Ideal candidates have prior calling/voice experience (finance/BFSI preferred), strong communication skills, and the ability to manage multiple support channels with a customer-first approach.
NKey Responsibilities (KRAs)
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- Handle inbound/outbound calls for account queries, trading issues, transaction status, and follow-ups N
- Respond to client emails clearly and professionally, ensuring timely closure N
- Manage live chat conversations, multitasking across queries with speed and accuracy N
- Ensure first-call/first-response resolution;
escalate complex cases to the right team N
- Log all interactions and complaints accurately in CRM/ticketing systems N
- Coordinate with back-office, dealing,



and compliance teams to close queries within TAT N
- Educate clients on products/services (trading account, demat, mutual funds, IPO, PMS) N
- Maintain reports on call/email/chat volumes, TAT, and client satisfaction N
- Adhere to SEBI/exchangeguidelines and maintain client data confidentiality N

nDesired Candidate Profile
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- Graduate in any discipline (Finance/Commerce preferred, not mandatory) N
- 2–5 years in a customersupport /voice process;
finance/BFSI/broking experience preferred N
- Excellent verbal & written communication in English and Hindi N
- Strong email etiquette and live chat handling skills N
- Comfortable with MS Office and CRM tools N
- Positive listening skills, patience, and a target-driven attitude N

📌 Customer Support Specialist (Shahpura)
🏢 Hem Securities
📍 Shahpura