Job DescriptionThe ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our clients and analyzing our clients' data. Essentially, you will act as the main point of contact for our clients.
NResponsibilities
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- Manage and strengthen relationships with existing corporate clients. N
- Ensure high customer satisfaction through regular follow-ups and timely issue resolution. N
- Generate repeat business and identify opportunities for upselling and cross-selling. N
- Coordinate with internal teams for smooth order execution and after-sales support. N
- Prepare quotations, proposals, and maintain accurate CRM records. N
- Achieve assigned revenue targets while ensuring customer retention. N

nQualifications
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- 2–3 years of experiencein Corporate B2B Sales,



Key Account Management, or Relationship Management. N
- Positive understanding of IT Hardware products and solutions. N
- Strong communication, negotiation, and relationship-building skills. N
- Customer-focused, target-driven, and proactive approach. N

nKey Performance Indicators (KPIs)
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- Revenue from existing customers. N
- Customer retention and account renewal rate. N
- Repeat order conversion. N
- Upselling and cross-selling revenue. N
- Customer satisfaction score. N
- Quote-to-order conversion ratio. N
- Follow-up efficiency and response time. N
- CRM/ERP data accuracy and reporting compliance. N
- Achievement of assignedsales and revenue targets. N

nContact
nHRBhumika Raikar
N9136485074
[email protected]

📌 Relationship Manager (Alibag)
🏢 RAC IT SOLUTIONS
📍 Alibag