Job DescriptionJob Title: Front Office Executive
NLocation: Mumbai – Taj Lands End
NSalary: ₹5–6 LPA
NOpen Positions: 4
NExperience Required: Minimum 5+ Years
NJob Summary:
NWe are looking for a highly professional and well-groomed Guest Service Associate to join the team at Taj Lands End, Mumbai. The ideal candidate should have a strong background in luxury hospitality, exceptional guest-handling skills, and a passion for delivering world-class service while ensuring memorable guest experiences.
NKey Responsibilities:
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- Welcome and assist guests with warmth and professionalism. N
- Deliver exceptional customer service throughout the guest journey. N
- Handle guest requests, inquiries, and complaints efficiently. N
- Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless service. N
- Maintain high grooming and presentation standards at all times. N
- Provide personalized service to VIP and high-profile guests. N
- Ensure compliance with hotel SOPs and luxury service standards. N




- Build positive guest relationships to enhance satisfaction and loyalty. N
- Assist in resolving guest concerns promptly and professionally. N
- Represent the hotel's brand values through outstanding hospitality. N

nEligibility Criteria:
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- Minimum 5+ years of experience in a luxury hotel or premium hospitality property. N
- Excellent communicationand interpersonal skills. N
- Strong customer serviceand problem-solving abilities. N
- Professional grooming and polished personality. N
- Ability to work in rotational shifts, weekends, and public holidays. N
- Solid teamwork and coordination skills. N

nHeight Requirement(Mandatory):
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- Male: 5'11" (180 cm) & above N
- Female: 5'4" (163 cm) & above N

nPreferred Skills:
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- Luxury Guest Relations N
- Customer Service Excellence N
- Hospitality Operations N
- VIP Guest Handlingn
- Communication & Interpersonal Skills N
- Confl

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