Job DescriptionExecutive - Customer Service (B2B Jewellery)
NLocation: Mumbai
NIndustry: Diamond-Studded Jewellery Manufacturing
NExperience: 2–4 Years
NRole Overview
nWe are looking for a Customer Service Executive to manage order processing and sales coordination for domestic B2B jewellery customers. The role involves ERP-based order management, coordination with internal teams, invoicing, dispatch tracking, and timely customer communication.
NKey Responsibilities
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- Process and update customer orders accurately in the ERP system. N
- Verify SKU, quantity, pricing, metal purity, diamond specifications, delivery dates, and customer requirements. N
- Track orders from receipt to production, invoicing, dispatch, and delivery. N
- Coordinate with Sales, Merchandising, Production, PPC, QC, Finance, Packing, and Logistics teams. N
- Share order status, dispatch details, and delivery updates with customers. N
- Prepare and verify invoices, delivery challans, packing lists, and shipment documents. N




- Maintain customer-wise order trackers and pending-order reports. N
- Highlight delays, discrepancies, and customer concerns for timely resolution. N
- Prepare daily and weekly MIS reports on orders, invoicing, and dispatches. N

nCandidate Requirements
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- Graduate with 2–4years of experience in customer service, sales coordination, order management, or commercial operations. N
- Experience in a domestic jewellery manufacturing company is mandatory. N
- Working knowledge of ERP systems is mandatory. N
- Experience in SAP will be preferred. N
- Understanding of jewellery SKUs, metal purity, diamond specifications, certification, invoicing, and dispatch processes. N
- Good knowledge of MS Excel and MIS reporting. N
- Strong communication, coordination, follow-up, and problem-solving skills. N
- High attention to detail and ability to work in a fast-paced, multi-stakeholder setting. N

nKey Skills
nB2B Customer Service, Jeweller

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