Job DescriptionProduct Support Analyst
NSteelEye is a rapid-movingB2B RegTech company helping financial institutions meet regulatory obligations through integrated trade and communications surveillance, reporting, and data-driven compliance tools. Our technology supports compliance, prevents market abuse, and builds trust in financial markets.
NWe are committed to building a diverse, equitable, and inclusive workplace where different
Nbackgrounds, perspectives, and experiences are valued.
NAs a Product Support Analyst, you will be the primary technical contact for clients, managing
Nproduct queries and incidents from logging through to resolution. You will work closely with
NEngineering, QA, SRE, andProduct teams to resolve issues, share customer feedback, and
Nmaintain high client satisfaction.
NInnovative RegTech environment: Join an award-winning compliance technology firm and work
Nwith an integrated surveillance platform used by financial firms worldwide.
NImpactful, collaborative work: Turn client feedback into product improvements while




Npartnering with Engineering, QA, SRE, and Product teams.
NLearning and growth: Build expertise in FinTech, RegTech, compliance workflows, and data-led
Nsupport.
nClient-facing culture: Support international clients through product guidance, training, and
Ntroubleshooting in a collaborative team environment.
NAs this is a global role,this role has variable shift patterns with day and night shifts expected.
NPRIMARY RESPONSIBILITIES INCLUDE:
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- Client Support & Incident Management: Act as the first point of contact for product queries, log and prioritise issues, troubleshoot problems, and guide clients to resolution. N
- Full Lifecycle IncidentHandling: Reproduce issues, support root cause analysis, coordinate fixes with technical teams, and document resolutions. N
- Product Expertise & Training: Build strong knowledge of SteelEye's platform, maintain support content, and deliver client

📌 Product Support Analyst (Karnataka)
🏢 SteelEye
📍 Karnataka